Director of Operations
Broward County, FL
Full Time
Experienced
Position Summary
The Director of Operations provides strategic and operational leadership to support Florida Heart and Vascular’s continued growth and performance. This role directly supervises the Ft. Lauderdale South and West Plantation offices and supervises the Practice Manager for the Ft. Lauderdale North and Margate offices. The Director ensures operational excellence, standardized processes, and alignment with the CEO’s strategic vision.
This leader is accountable for driving efficiency, optimizing revenue, improving patient access, strengthening team performance, and expanding service lines across all locations.
Key Reporting Relationships
Reports to: Chief Executive Officer
Direct Reports:
– Office teams at Ft. Lauderdale South and West Plantation
– Practice Manager (Ft. Lauderdale North and Margate)
Core Responsibilities
Operational Leadership
– Oversee daily operations to ensure efficient, patient-centered practice performance
– Standardize workflows across all locations
– Develop, implement, and maintain SOPs, standards, and procedures
– Streamline clinical and administrative workflows
– Optimize provider schedules and clinic utilization
– Coordinate physician call schedules and PTO schedules
– Approve staff PTO and manage attendance compliance
– Monitor and manage operational expenses
Strategic Growth and Development
– Support Florida Heart and Vascular’s growth initiatives
– Assist in developing and executing strategies that drive organizational expansion
– Identify and design new service line opportunities
– Evaluate profitability of current and proposed services
– Recruit and train new associates
– Expand Transitional Care Management (TCM) visits
– Improve utilization of the phone system, including evaluation of AI tools
– Promote the practice through marketing initiatives and community outreach
Financial Oversight and Revenue Optimization
– Work with leadership to analyze financial performance by location and service line
– Work with leadership to maximize practice revenue and partner compensation
– Work with leadership to monitor KPIs including clinic utilization, wRVUs, scheduling efficiency, and visit mix
Technology and Systems Optimization
– Stay current on AthenaOne updates and functionality
– Share time-saving tips and workflow enhancements with staff
– Improve system utilization and template optimization
– Ensure appropriate access controls and compliance
Workforce Development and Training
Develop and Implement Training Programs
– Create structured new hire training programs
– Develop SOPs for PCCs, Surgical Schedulers, and MA/Scribes
– Establish competency checklists and shadowing processes
– Conduct 1-week, 30/60/90-day check-ins
Goals and Performance Expectations
– Maximize clinic utilization at all locations
– Optimize scheduling processes
– Increase TCM visits
– Improve revenue cycle performance
– Strengthen billing accuracy
– Enhance physician productivity
– Recruit and successfully onboard high-performing staff
– Improve team morale and operational culture
– Support measurable EBITDA growth
Qualifications
– Bachelor’s degree required
– 5+ years of healthcare practice management or multi-site operational leadership
– Strong financial acumen with experience analyzing service line profitability
– Experience with AthenaOne or comparable EHR systems
– Proven ability to develop SOPs and scale operations
– Strong leadership, communication, and team development skills
– Demonstrated ability to drive measurable operational and financial improvements
Core Competencies
– Strategic thinking
– Financial analysis
– Process improvement
– Change management
– Team leadership and accountability
– Patient-centered operations
– Technology optimization
This position requires a hands-on operational leader who can execute strategy, improve systems, develop talent, and drive sustainable growth across Florida Heart and Vascular.
The Director of Operations provides strategic and operational leadership to support Florida Heart and Vascular’s continued growth and performance. This role directly supervises the Ft. Lauderdale South and West Plantation offices and supervises the Practice Manager for the Ft. Lauderdale North and Margate offices. The Director ensures operational excellence, standardized processes, and alignment with the CEO’s strategic vision.
This leader is accountable for driving efficiency, optimizing revenue, improving patient access, strengthening team performance, and expanding service lines across all locations.
Key Reporting Relationships
Reports to: Chief Executive Officer
Direct Reports:
– Office teams at Ft. Lauderdale South and West Plantation
– Practice Manager (Ft. Lauderdale North and Margate)
Core Responsibilities
Operational Leadership
– Oversee daily operations to ensure efficient, patient-centered practice performance
– Standardize workflows across all locations
– Develop, implement, and maintain SOPs, standards, and procedures
– Streamline clinical and administrative workflows
– Optimize provider schedules and clinic utilization
– Coordinate physician call schedules and PTO schedules
– Approve staff PTO and manage attendance compliance
– Monitor and manage operational expenses
Strategic Growth and Development
– Support Florida Heart and Vascular’s growth initiatives
– Assist in developing and executing strategies that drive organizational expansion
– Identify and design new service line opportunities
– Evaluate profitability of current and proposed services
– Recruit and train new associates
– Expand Transitional Care Management (TCM) visits
– Improve utilization of the phone system, including evaluation of AI tools
– Promote the practice through marketing initiatives and community outreach
Financial Oversight and Revenue Optimization
– Work with leadership to analyze financial performance by location and service line
– Work with leadership to maximize practice revenue and partner compensation
– Work with leadership to monitor KPIs including clinic utilization, wRVUs, scheduling efficiency, and visit mix
Technology and Systems Optimization
– Stay current on AthenaOne updates and functionality
– Share time-saving tips and workflow enhancements with staff
– Improve system utilization and template optimization
– Ensure appropriate access controls and compliance
Workforce Development and Training
Develop and Implement Training Programs
– Create structured new hire training programs
– Develop SOPs for PCCs, Surgical Schedulers, and MA/Scribes
– Establish competency checklists and shadowing processes
– Conduct 1-week, 30/60/90-day check-ins
Goals and Performance Expectations
– Maximize clinic utilization at all locations
– Optimize scheduling processes
– Increase TCM visits
– Improve revenue cycle performance
– Strengthen billing accuracy
– Enhance physician productivity
– Recruit and successfully onboard high-performing staff
– Improve team morale and operational culture
– Support measurable EBITDA growth
Qualifications
– Bachelor’s degree required
– 5+ years of healthcare practice management or multi-site operational leadership
– Strong financial acumen with experience analyzing service line profitability
– Experience with AthenaOne or comparable EHR systems
– Proven ability to develop SOPs and scale operations
– Strong leadership, communication, and team development skills
– Demonstrated ability to drive measurable operational and financial improvements
Core Competencies
– Strategic thinking
– Financial analysis
– Process improvement
– Change management
– Team leadership and accountability
– Patient-centered operations
– Technology optimization
This position requires a hands-on operational leader who can execute strategy, improve systems, develop talent, and drive sustainable growth across Florida Heart and Vascular.
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