Value-Based Care Operations Lead
Remote
Full Time
Mid Level
Who we are:
Novocardia, a division of CVAUSA, is on a mission to revolutionize cardiovascular care and empower clinicians across the United States to consistently deliver high-quality, prevention-focused, value-based, patient-centered care. Chronic disease is the dominant cause of avoidable healthcare spending and death in the United States and worldwide. Fortunately, much of this disease burden and associated spending is potentially avoidable through delivery of more proactive, prevention-focused care. We are deeply passionate about improving care quality, and providing more Americans with access to great, evidence-based chronic disease care.
We are looking for high integrity, mission-oriented people who are passionate about improving the quality and value of chronic disease in America, excited to join a dynamic, rapidly growing, and diverse team.
The Operations Lead partners closely with Clinical Managers and operational stakeholders to support the development of performance metrics, reporting, and scorecards related to engagement, enrollment, and administrative throughput. While this role contributes operational insight into clinical performance metrics, Clinical Managers retain responsibility for implementing and overseeing clinical strategies, care delivery, and clinical performance improvement informed by this data.
The Operations Lead manages and supports front-line, non-clinical staff responsible for patient engagement and enrollment activities, enabling clinical teams to focus on delivering high-quality, value-based cardiovascular care.
Qualifications
Novocardia, a division of CVAUSA, is on a mission to revolutionize cardiovascular care and empower clinicians across the United States to consistently deliver high-quality, prevention-focused, value-based, patient-centered care. Chronic disease is the dominant cause of avoidable healthcare spending and death in the United States and worldwide. Fortunately, much of this disease burden and associated spending is potentially avoidable through delivery of more proactive, prevention-focused care. We are deeply passionate about improving care quality, and providing more Americans with access to great, evidence-based chronic disease care.
We are looking for high integrity, mission-oriented people who are passionate about improving the quality and value of chronic disease in America, excited to join a dynamic, rapidly growing, and diverse team.
Position Summary
The Value-Based Care Operations Lead is a non-clinical leadership role responsible for overseeing patient engagement and enrollment operations that support CVAUSA’s value-based cardiovascular care programs. This role provides operational insight, performance monitoring, and frontline team leadership to ensure engagement workflows function efficiently, consistently, and at scale.The Operations Lead partners closely with Clinical Managers and operational stakeholders to support the development of performance metrics, reporting, and scorecards related to engagement, enrollment, and administrative throughput. While this role contributes operational insight into clinical performance metrics, Clinical Managers retain responsibility for implementing and overseeing clinical strategies, care delivery, and clinical performance improvement informed by this data.
The Operations Lead manages and supports front-line, non-clinical staff responsible for patient engagement and enrollment activities, enabling clinical teams to focus on delivering high-quality, value-based cardiovascular care.
Key Responsibilities
Patient Engagement & Enrollment Operations
- Oversee day-to-day non-clinical patient engagement and enrollment operations, including outreach, intake coordination, and administrative workflows.
- Lead front-line engagement activities such as inbound/outbound calls, SMS triage and routing, mailers, and related patient communications.
- Ensure engagement operations are timely, accurate, and aligned with service standards and program requirements.
Front-Line Staff Leadership
- Provide direct leadership and operational oversight for Patient Engagement Specialists.
- Set expectations for productivity, quality, documentation, and service delivery; support onboarding, training, and scheduling.
- Address performance or workflow issues and escalate as appropriate while supporting resolution.
Operational Performance Insight & Reporting
- Support the development and maintenance of engagement, enrollment, access, and administrative performance metrics.
- Generate, analyze, and distribute daily, weekly, and monthly operational reports and scorecards.
- Identify trends, risks, and opportunities related to patient engagement performance and administrative throughput.
Partnership with Clinical Leadership
- Partner with RN Managers and clinical leadership to align engagement operations with clinical objectives.
- Provide operational data and insights to support clinical performance discussions and planning.
- Maintain clear role boundaries by supporting insight and operational execution without directing clinical care or clinical strategy.
Workflow Optimization & Capacity Planning
- Monitor engagement and administrative workflows to identify inefficiencies, bottlenecks, or capacity constraints.
- Partner with leaders to recommend process improvements and workflow refinements.
- Support staffing and capacity planning tied to growth, volume changes, and new initiatives.
Operational Excellence & Network Support
- Reinforce adoption of CVAUSA operational playbooks, standards, and best practices.
- Participate in special projects related to performance improvement, growth initiatives, and value-based care innovation.
- Collaborate with practice administrators and operational leaders to support consistency and continuous improvement across the CVAUSA network.
Non-Clinical Role Clarification
This role is non-clinical and does not provide medical advice, diagnosis, treatment, or clinical decision-making. Responsibilities are limited to operational leadership, engagement and enrollment workflows, performance reporting, and administrative program support.Qualifications
Education & Experience
- Bachelor’s degree in healthcare administration, business, public health, or a related field required.
- Experience in patient engagement, enrollment operations, care coordination, or ambulatory practice operations preferred.
- Experience working in value-based care, physician-led organizations, or multi-site healthcare environments strongly preferred.
- Prior experience leading or supervising front-line, non-clinical teams required.
Skills & Competencies
- Strong operational leadership and people management skills.
- Analytical ability to interpret operational data and performance metrics.
- Ability to influence and collaborate with clinical leadership without direct clinical authority.
- Excellent communication and organizational skills in distributed or remote environments.
- Proficiency with EHRs, CRM or engagement platforms, scheduling systems, reporting tools, and Excel or BI tools.
- Adaptability and continuous-improvement mindset aligned with value-based care principles.
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