Cardiovascular Associates of America

Bilingual Spanish/English Patient Service Specialist

Remote
Full Time
Student (High School)
Job Summary
The Patient Service Specialist plays a vital role in ensuring a positive experience for patients within a healthcare setting. We are looking for a cheerful, polite, professional Remote Patient Service Specialist (Full Time) to collaborate closely with other team members to provide outstanding service to patients and healthcare providers for a rapidly growing cardiology practice in Florida. The Patient Services Specialist will help patients with cardiology care by scheduling appointments and in-office testing. This role also assists with patient requests by answering questions or warmly transferring them to other staff members who specialize in the requested area. To be a successful patient services representative, you should be customer-focused, meticulous, and efficient. Training will vary depending on location. Miami area candidates will have firsthand training on-site.

Duties
  • Answer inbound calls and schedule office appointments and answer questions for new and established patients.
  • Engage in active listening with callers, confirming or clarifying information and diffusing anxiety, as needed.
  • Utilize software, databases, scripts, and tools as directed in formal training and regular coaching.
  • Route calls the appropriate personnel, as needed.
  • Coordinate hospital consults with practice offices.
  • Build professional relationships with patients and other call center team members based on trust and reliability.
  • Understand and strive to meet or exceed contact center metrics while providing excellent consistent customer service. (Trained Staff Take 100+ Calls Per Day)
  • Make recommendations for appointment times, providers, and locations that may better suit patient needs.
  • Learn about recent technologies and workflows. Information is always evolving so staff must keep current.
  • Other related duties, as assigned. General knowledge of Microsoft Excel is helpful if you complete special projects, this is not a requirement of the position.
Qualifications
  • Applicants must be Bilingual in Spanish and English.
  • Prefer healthcare focused call center experience or call center professionals accustomed to delivering a great caller experience in a high-volume setting.
  • Prefer medical office staff accustomed to a fast-paced office where they made patient appointments and multi-task in a large office or high-volume setting.
  • Should feel confident in their ability once trained to take 100+ calls per day, this is a fast-paced environment.
  • Familiarity with medical terminology is extremely helpful for effective communication with patients and healthcare providers.
  • Strong organizational skills with the ability to manage multiple tasks efficiently.
  • Excellent people skills to foster positive relationships with patients and team members.
  • Proficient in using office equipment and software related to medical administrative support. Athena appointment software knowledge a plus.
  • Ability to work quickly while maintaining accuracy.
  • Must have High-Speed Internet service connected to a modem. Internet speed of 25MBPS download and 5MBPS upload is a requirement of employment. Candidates must provide proof of internet speed. They will need to have their own desk, chair. The employer provides all necessary technical equipment.
  • Remote employees must have a quiet place to work free of distractions.
  • New employees must live in Florida. Training is 2-3 weeks depending on prior experience.
This position offers an opportunity to contribute significantly to patient care while working in a supportive team environment. If you are enthusiastic about helping others and have the necessary qualifications, we encourage you to apply for the Remote Patient Services Representative role.
Job Type: Full-time
Pay: $17.50 - $19.00 per hour (Salary is based on experience.)
Expected hours: forty per week.
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
Schedule:
  • 8-hour shift (Shift will be assigned between the hours of 8:00 am and 5:00 pm)
  • Monday to Friday
  • No weekends
Experience:
  • Medical: 1 year (Preferred)
Work Location: Remote
 
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